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Warning for our Fidelity Customers

April 14, 2017

To our Investment Management Clients:

 

We are notifying you of an alert we have received from Fidelity Investments concerning a scam that is affecting Fidelity customers.

Beginning on April 6, Fidelity customers have been targeted by an email 'phishing' campaign that seeks to fool the victim into providing their personal Fidelity PINs. Customers are enticed to click on links within the email and then find that their PINs have been blocked.

If you do receive a Fidelity email, please take the following steps:

(These steps actually apply to all emails you receive to help protect your security)

1. Please be alert to any email you may receive from Fidelity. Look closely at the address the email is coming from. Be sure that it ends in '@Fidelity.com' or '@FMR.com' which is the Fidelity domain.

2. If you have any doubt about the email's authenticity, DO NOT click on any links. Delete the email and notify Fidelity at:

www.fidelity.com/security/report-an-issue

3.  Call Fidelity at 800-544-6666 if your account has been blocked or compromised.

4.  Fidelity provides many resources to learn about fraud. One good article is www.fidelity.com/security/look-out-for-suspicious-emails

If you have had your PIN blocked and restrictions placed on your account, you must follow the following steps:

1. Update your Fidelity Login Credentials at: https://login.fidelity.com/ftgw/Fas/Fidelity/RtlCust/IdentifyUser/Init/

2. Setup VIP Access which protects you by requiring a second code to access your account (Known as two factor authentication): www.fidelity.com/security/boost-your-login-protection

3.  It is also recommended that you update your email password to a new unique password. Always use unique passwords for each service you use. Some suggestions from Fidelity can be found at www.fidelity.com/security/create-a-strong-password

Please feel free to contact us as well if you need assistance at 732-739-8991.

For more information on phishing scams and other social media security issues, please read our article, Fraud and Social Media - Phishing for Data   Additional information on cyberfraud and internet security is available on our website, www.ShapiroFSG.com/newsletters-white-papers

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